Last July, we announced that it was time for us to upgrade our FBO. The reason was simple: A more modern facility for a more modern traveler. Whether you’re a pilot, flight crew, or passenger, we recognize that you deserve the best flight experience we can provide. We made the decision to invest in our facilities because you choose to invest in us. So we are Building a Better FBO.
In late December 2015, the upgrade process began with the demolition of part of the old Portland International Jetport general aviation building on Westbrook Street. This entire building will eventually be removed to make way for our updated terminal building and expanded parking options.
Construction has already begun, with our Line Crew relocating to a trailer near our main hangar, and our Customer Service Representatives remaining in the terminal building. The construction will happen in phases over the next several months, beginning with a complete overhaul of the area behind the line counter. While you may see some dust and drywall, your flight experience and our attention to world class customer service will remain the same. But we do appreciate your patience while we grow.
We expect this upgrade project to be completed by the end of July 2016, in time for the high traffic summer months. By then, you’ll see a completely revitalized FBO, built with our customers in mind. Plans include an accessible open-concept lobby, where customers will find comfortable seating and amenities to enjoy while waiting for flights. This area will give customers a place to relax, work, or have a small meeting in a semi-private setting.
A new, luxurious pilot’s lounge will give flight crews a chance to relax, have a meal, work on flight plans, or catch up on sleep so they’re refreshed and ready to go at a moment’s notice.
Our Customer Service Desk will follow a more open, flowing plan, allowing our Representatives to not only retain your privacy as you check in to the FBO, but also come out from behind the desk to provide you with the personal attention you deserve.
We consider this endeavor an investment in you. We want to make sure that you are comfortable while you’re here, but also have the ability to move through our facility with ease and speed. That’s why we’re proud of this endeavor and can’t wait to welcome you to the new Northeast Air.